Software Development Engineer
CareStack (Good Methods Global) • Kerala, India
July 2023 – Present
Voicestack (Desktop & Web): AI-driven telecom platform integrated with PMS across US, UK, Australia, and Ireland.
- Built native desktop notifications (Windows/macOS) for missed/incoming calls to increase responsiveness.
- Re-architected call management flow to reduce latency and improve stability for high-volume environments.
- Developed real-time analytics dashboards for call activity, user behavior, and diagnostics to inform decisions.
- Reduced app latency by eliminating unnecessary re-renders, adding memoization, and tuning lifecycles.
- Integrated in-app team chat for coordination during live calls, reducing reliance on external tools.